Electroflex takes pride in
prompt, quality
and friendly service delivery,
24 hours per day, 365 days per year.
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SUPPLY
Products are sourced from strategic partners in South Africa. Once an order has been placed, the goods are
delivered within one month in Botswana, followed by immediate installation.
MAINTENANCE
Electroflex (Pty) Ltd provides preventive
maintenance contracts. Contracts ensure the client of a reliable power source without down time. Unique contracts can be negotiated
but usually comprise monthly (generators) to bi-annual (UPS) preventive maintenance measures as set out in the agreement.
Maintenance contracts further ensure that problems are addressed at any time and if the issue cannot be solved by telephone,
technicians will promptly attend within the stipulated response time.
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| Post-Service UPS Interior |
REPAIR
The
company assures that repairs are done promptly in a cost effective manner. The company employs qualified electronic
technicians who do up to board level repairs on UPS’s and deal with the electrical aspect of the generators, while trained
mechanics look after the mechanical aspect of generators.
LONG TERM LEASE
Uninterruptable Power Supplies and AMF Generators can be leased for various periods of time.
Lease agreements are negotiable and may include comprehensive and none-comprehensive maintenance contracts.
HIRE Electroflex
(Pty) Ltd has various sizes of UPS’s and AMF Generators in stock which can be rented on a temporary basis in cases of
emergency.
QUALITY
CONTROL
External audits of staff performance are done
on an annual basis, to check implementation standards.
All UPS’s are tested in our workshop in accordance with our quality checks prior to delivery.
Clients are free to witness the testing.
STRATEGIC PARTNERS
Electroflex (Pty) Ltd has a 24 hour back up service from its suppliers in South Africa.
Our technical partner, Power Development Services, has expert knowledge and extensive experience in the repair of all makes
of UPS’s and generators.
STAFF
Electroflex (Pty) Ltd employs both a mechanical and an electronic engineer,
in addition to 12 electronic technicians and mechanics. Staff receive continuous expert training, in house as well as from
our strategic partners in South Africa. In order to reduce response and repair time, each technician has a personal vehicle,
cell phone and a comprehensive set of hand tools and testing equipment. The company has minimal staff turnover; most employees
have served 10 years or more, creating proficient in house know-how and client confidence in Electroflex’ personnel.
The company maintains a comprehensive staff-conduct policy which deals, inter alia, with confidentiality and punctuality.
MODUS OPERANDI
Unique files are kept for all generators and UPS’S that fall under a
maintenance contract with Electroflex. All service sheets and job cards are filed accordingly. Our computer system tracks
that each piece of equipment is serviced every six months. Every distress call from a customer is logged into our computers.
In 70 percent of the cases Electroflex manages to solve the problem over the phone at no extra cost. In case telephonic solving
fails, a technician is immediately dispatched to address the issue. Response time is less than one hour. The total repair
time is monitored and logged in the computer.
